FREQUENTLY ASKED QUESTIONS

Here is a list of the questions our customers have asked us most frequently.

FREQUENTLY ASKED QUESTIONS

On this page you'll find a list of the most frequently asked questions from our customers about our online exchange service. With this page we want to give solutions to the most common questions that may come to your mind. If you have want to know more about specific aspects or if something is not clear, do not hesitate to contact us.


PROCEDURE

- WireTransferExchange.com only works with bank transfers and we do not accept or pay in cash.
- Contacts, information and references you enter in the forms (First Name, Last Name, Mail, Phone Number...) must be true, correct and up to date. Otherwise the money will be returned to the bank account of origin and an administration fee of CHF 20 will be charged.
- To exchange amounts greater than or equal to CHF 5'000.00, the required documentation must be uploaded in the reserved area.
- Payments from or to third parties are not possible. We do not provide money transfer services.
- We do not charge commissions for incoming and outgoing money transfers, but be careful: check your bank's commissions!
- If we are forced to refuse the exchange transaction (lack of information, incorrect data, customer untraceable), the money will be returned to the bank account of origin and an administration fee of CHF 20 will be charged.
Mrs Maria Rossi works as an employee at the company ABC Sagl. Maria has two bank accounts, one in CHF and one in EUR. She needs to change 2,000 CHF into EUR to pay for a holiday in Italy. Ms. Rossi goes to http://www.wiretransferexchange.com/ and fills out the application form in full. Immediately, she receives, by email and also on the screen of her device, confirmation of her request and the bank details where she can send the amount of 2,000 CHF she wishes to exchange. At the first exchange, the lady is also asked to upload a double-sided, colour copy of her identity document to the site. Both the CHF account and the EUR account are in the name of Ms. Maria Rossi. Ms. Rossi makes the transfer in CHF as instructed and waits 24 hours. The next day, Ms. Rossi receives a confirmation e-mail from support@wiretransferexchange.com informing her that her transfer has been received, that the money has been exchanged into euros and that within 48 hours she will receive the amount in euros on the account she indicated on the form. After a short time, the lady receives the amount in Euro on her Euro bank account.
Yes. To use our foreign exchange service you need a bank account denominated in CHF and a bank account denominated in EUR. ATTENTION!!! Payments to third parties are not permitted. The sender and recipient of the money must necessarily be the same person.
Usually after 2 or 3 working days. The timing also depends on your bank. WireTransferExchange.com will send you the money in the requested currency on the same day it receives your funds.
Yes, register and upload in your personal area all required documents, compulsory or not. You will receive an email of the authorisation of your profile for unlimited exchanges
No. Payments from or to third parties are not possible. We do not perform money transfer services. The sender and recipient of the money must be the same person.
No. We cannot make transfers to third parties.
There are two ways to certify your identity:
1) By appointment, go to our office in Chiasso with a valid identity document.
We will make a certified copy of your identity document. The procedure is free of charge and takes less than 5 minutes.
2) Send us by post a notarised/authenticated photocopy of your identity document.
You can request a notarised/authenticated copy of your document from your bank, Swiss Post, your municipality, your lawyer/notary or your trustee. The copy must contain the date, signature and contact details of the person who certified the copy of the document.
Yes: register and follow the procedure required for your company profile.
No. For security and traceability reasons, WireTransferExchange.com only works with bank transfers. We do not accept cash and do not pay in cash.

BANK TRANSFERS

WireTransferExchange.com will send you the money in the currency and to the account requested without charging any transfer fees.
Please note:
- The cost of sending the money to WireTransferExchange.com is your responsibility;
- We will only exchange money that has actually arrived at WireTransferExchange.com;
- Your bank may charge you fees for receiving/sending transfers. Please check the conditions applied by your bank.
Some case histories need to be distinguished:
- to send us CHF from Switzerland, instruct a domestic payment;
- to send us EUR from Switzerland, execute a domestic payment in EUR;
- to send us EUR from a foreign bank, execute a SEPA transfer and ask your bank advisor if there are any fees;
- to send us CHF from a foreign bank, execute a transfer in CHF but ask your bank advisor if there are fees involved!
We will send you the money in your desired currency by wire transfer.
If your destination account is in Switzerland, then this will be a domestic payment.
In case we need to send EUR to a foreign account, we will use a SEPA payment, with costs borne by us.
Caution:
- some banks may charge a fee for receiving the transfer. Check with your bank.
- For sending CHF to a foreign account contact us before requesting the transaction.
If you make a mistake when making the transfer to ELP SA, the bank will reject the payment and the money will automatically return to your account.

AMOUNTS

The most up-to-date market rate and without any additional fees. Our team consists of staff with extensive experience in the financial sector and in currency trading (ForEx). We draw on the liquidity of the interbank market to offer you the best possible exchange rate conditions. Try our service. You will immediately realise the convenience and savings!"
No. We do not charge any exchange fees. We exchange your money at the rate proposed in our conversion form.
The minimum amount you can exchange is 100 CHF or EUR. Temporarily, we have set a maximum amount of 5,000 CHF or EUR. For exchange transactions of amounts greater than or equivalent to CHF 5,000, we require, by law, additional documentation to that defined as mandatory. To do so, you must follow the procedure on how to remove the exchange limit, in the documents section of your member area.
In our experience, here is how much it costs to change 1,000 CHF into euros: Exchange at international airports: 70 CHF Prestigious bank: 20 CHF Street banknote exchange: 10 CHF Currency exchange.ch: 3.5 CHF Check for yourself: compare our exchange rate with the conditions offered by your usual exchange!
Our team consists of staff with extensive experience in the financial sector and currency trading (ForEx). We draw on the liquidity of the interbank market to offer you the best possible exchange rate conditions. We do not charge any additional fees or commissions. (Pay attention to any transfer fees charged by your bank!).

SECURITY OF THE SERVICE

Yes. The exchange service is provided by ELP AG. ELP SA is a Swiss financial company based in Chiasso. Our team consists of staff with extensive experience in the financial sector and currency trading (ForEx) and we exclusively use leading banks and financial intermediaries.
Yes. The services of WireTransferExchange.com are provided by ELP AG, a Swiss financial company based in Chiasso, which is active in the financial sector in accordance with the Law on the Exercise of Fiduciary Professions (FID) (of 1 December 2009) and is a member of the General Association of Anti-Money Laundering Self-Regulation SRO PolyReg.
Your data and your transaction data are stored on computer and as paper documents at our premises. In accordance with legal regulations, we retain data for a period of 10 years.

TROUBLESHOOTING

Please check that you have entered your correct e-mail address and that your mailbox is not full. Also check your spam or junk mail folder. If you still do not receive the confirmation email, please contact us.
Check with your bank that the funds have actually been sent. If after 24 hours of sending your transfer you have not received our confirmation email, please contact us. Don't worry, bank transfers cannot be 'lost'.
Yes, simply do not make the transfer.
Write to us at support@wiretransferexchange.com and we will be happy to find a solution. If you are not satisfied, you can contact the self-regulatory association to which we belong www.polyreg.cho report a complaint via the complaint form at www.finma.ch.